Store Policy
SHIPPING
We print in our 2 ateliers, in United States and in UK, to provide a faster worldwide shipping. Most of our products are produced individually for you after you place your order and can take from 2 to 5 working days of preparation time. The estimated shipping time is from 3 to 6 days.
Please note that the Budget Shipping does not include tracking information, if you wish to have access to the shipment updates, please select the Standard Tracked or the Express options.
Disclaimer The actual product may vary slightly from the images shown on the website. Size and color may vary slightly due to our printer's standard sizes (USA or EU) or to the artworks' resolution. If you need an exact size for an already purchased frame, please specify it in the comments at the check out.
RETURNS
All of our works are customized and special made after your order. Therefore, we do NOT offer refunds on any of our products.
RESPONSIBILITIES
Villa Capri is not responsible for lost or stolen packages. Although we are not responsible for delays, damages or non delivery once the item leaves us, please feel free to contact us if your order hasn't arrived in time. We will do our best to help you and find a solution.
By placing an order with Villa Capri, you are responsible for all shipping fees, all applicable customs and import fees. This also applies to any deliveries refused or uncollected by you at time of delivery.